The REPS Who Play Chess Not Checkers
What separates top reps from the rest? It’s not just skill, it's how they think.
In this episode, Lisa and Cindy break down why critical thinking is the ultimate competitive edge in medical device sales. They share how this mindset helps you navigate complex decisions, read the room, and deliver value beyond the pitch.
Tune in for real talk, relatable stories, and strategies that sharpen your instincts and elevate your sales game because success isn’t about doing more, it’s about thinking better.
Episode Chapter Markers
00:00 Introduction
02:40 Defining Critical Thinking
05:18 The Trifecta of Critical Thinking
09:05 Real-World Examples of Critical Thinking
13:03 The High Stakes of Medical Device Sales
16:25 Strengthening Your Critical Thinking Skills
23:40 The Importance of Critical Thinking in Medical Device Sales
26:40 Call to Action
Must-Hear Insights and Key Moments
Defining Critical Thinking – What it really means in the fast-paced world of medical device sales.
The “Why” Behind Every Call – How understanding your client’s motivation changes your approach.
Beyond the Script – When to trust your instincts instead of sticking to the playbook.
Learning from Losses – How reflection and feedback sharpen decision-making.
Navigating Gray Areas – Why top performers thrive in uncertainty and complexity.
The Confidence Connection – How thinking critically builds credibility and trust.
Mentorship & Mindset – How support networks help you see blind spots and think bigger.
Action Steps for Reps – Lisa and Cindy’s practical advice to build critical thinking daily.
Words of Wisdom: Standout Quotes from This Episode
“Critical thinking isn’t overanalyzing, it's understanding the ‘why’ behind your every move.” - Anneliese Rhodes
“When you stop reacting and start reasoning, your results change.” - Anneliese Rhodes
“Confidence comes from clarity, and clarity comes from thinking things through.” - Anneliese Rhodes
“The best reps aren’t just persuasive, they're perceptive.” - Anneliese Rhodes
“You don’t need every answer, but you do need the right questions.” - Anneliese Rhodes
“Sales is 80% thinking, 20% talking. The smartest reps listen, process, and pivot.” - Cynthia Ficara
“If you want to stand out, stop following scripts and start following strategy.” - Cynthia Ficara
“Critical thinking is what turns information into influence.” - Cynthia Ficara
“Your ability to pause and assess separates confidence from chaos.” - Cynthia Ficara
“Every great outcome starts with a thought worth exploring.” - Cynthia Ficara
Curiosity is, is key and, and if you have curiosity and continued learning this, this will help you.- Cynthia Ficara
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A Team Dklutr production
Blog Transcript:
Note: We use AI transcription so there may be some inaccuracies
Anneliese Rhodes: Welcome everyone to another episode of Secrets and Medical Device Sales, brought to you by the Girls of Grit, and today we are bringing you guys a really good. Thoughtful, thought provoking episode That I don't know. I'm excited to talk about it because it's a really good one. And oh, by the way, I really love the title.
Cynthia Ficara: I do love the title. I've actually heard people say that before too. But you know, there's a skill that is so important to have in medical device and we've, you know, we, we see high performing reps have this, and so. What better topic to talk about to really, for those that already are high performing, remind them.
Mm-hmm. Um, sometimes you do things you don't realize you do, and for those who don't, who haven't gotten there yet, if you're new in medical device, if you're switching jobs, like what can you do to get to the next level? This may be a skill that you don't really acquire yet, or you're capable of and you just haven't applied it.
So I think it's, yeah. I think that'll be fun, Lisa. Another good episode.
Anneliese Rhodes: Yeah, I know. I really, really like this one. You know, I mean this is, um, this is definitely something that you have to work on, right? Like this is not something, I don't think for most people anyhow in sales that they just automatically start doing the, some people do, but, um, so can we go ahead and just tell 'em what the episode is on?
Go for it. Okay, cool. It's on critical thinking. And so, you know, we, we are gonna go through this episode and we're gonna, you know, define critical, uh, critical thinking for you guys. We're gonna tell you why it's important in medical devices, why specifically it's important in medical devices, especially if you wanna be a high performer.
We'll give you some examples and then we'll show you how it shows up daily, like more examples, and then how can you strengthen your skill of critical thinking? What can you do? So we'll give you some good marching orders along with that. And Cindy's always a great call to action afterwards. So I think this is gonna be a really good episode because we're breaking it down for y'all.
We're giving you a good definition of it because sometimes this can kind of be a little bit of what is really critical thinking and what does that look like in medical devices. So we're gonna break that down today. And tell you guys everything that I just said.
Cynthia Ficara: Absolutely. And this skill really can turn, um, have you ever heard that that term product pusher or just push salesman?
Oh yeah. Yep. Mm-hmm. But if you apply your critical thinking, it really can become a clinical partner and a more strategic advisor to your customer because top reps don't win just because they talk more. It's because they think. And when they're talking like that, it's important. Like every case, every surgeon, every anatomy is different.
So if you are someone who wants everything in black and white and tell me the answer, tell me what I say to this. You know what? What happens if there's an anatomy that you haven't seen before? Yeah. What happens if there's a situation? That you haven't had to work through. Well, that's where critical thinking comes into play, and that's what's gonna elevate you to the next level.
That's what's going to have the trust built that we talk about with your physicians. Mm-hmm. That's going to have them want to call you back. Yeah. And, and I think it's really important. So Lisa, why don't we start with just define, will you define what critical thinking is in medical device sales?
The Critical Thinking Trifecta
Anneliese Rhodes: Yeah, because it kind of can be that pie in the sky, or it can mean a bunch of different things to people, I think, in the way they interpret it.
So, um, I think in simple terms, you know, it's the ability to process the information that you're given, that you're given and that you're, you're researching, you analyze the variables, you evaluate the possible outcomes, and you make confident decisions quickly. So, okay. That was a lot of big words in a little sentence, right?
So, um, that was the definition given you guys. Sorry. Um, I think that the, one of the big things is it's not just common sense. A lot of people love to say, well, I have street smarts. Well, I have book smarts. Okay, well guess what? It's both. It's gonna be both. And you're gonna have to be able to put all of this together and be able to.
Critically think through things. So better way to explain this is it's your clinical reasoning, so it's what do you know clinically, data, product, all that kind of stuff. Plus. It's business reasoning, what makes sense, targets goals, a SP, um, things like that. And then the end is emotional intelligence, and that can sometimes look like street smarts or it can just look like a feeling that you get.
So it's those three things for critical thinking would be your, your clinical reasoning, your business reasoning, and your emotional intelligence. All kind of wrapped into one thing, and it may sound super hard, but I promise you guys, it's really not. It's just something that you'll need to practice if you're not really good at it.
But it is super important in medical devices because your physicians are expecting you to be able to critically think and do it
Cynthia Ficara: quickly. That is quite the trifecta, but it's so important and it's spelled out, and I and I, it, it deserves to be said again, clinical reasoning, business rea reasoning and emotional intelligence.
So I think it's a perfect time to reveal our secret today. Oh, yeah. Behind critical thinking. Always
Anneliese Rhodes: forget about secret '
Cynthia Ficara: cause that t trifecta all wrapped in one. What we're really talking about is applied. Knowledge. So when you have the trifecta mm-hmm. And you go in there, you know everything about your product, you know, um, clinically all different things, but what happens when you get into a situation you've never been in before?
Yeah. It's. It's when you have to pull on your own resources and think through it, okay, wait a minute, let me think. How does this work? What does this do? What do I know from data strategically? Is this the best move to make? What will this do as an outcome? And I think that it is so imperative because.
Applied knowledge. Mm-hmm. In these moments of critical thinking are usually when something happens or maybe something bad or something not so bad, but you know, it is. It is absolutely crucial. You know, it kind of reminds me what you were gonna say. Something I can tell Yes.
Anneliese Rhodes: Because I just had like a total brain, like, oh my gosh, this is reminding.
But what, what were you gonna say? 'cause I won't forget this. If you wanna go ahead,
Cynthia Ficara: because you wrote it down. Okay. So, no, I was gonna say my, um, my kids went to a, uh, STEM program mm-hmm. And the science technology. And math. So, um, I never forget, it was before freshman year in high school, and whomever the, uh, dean, principal of the school, whatever, was stood on stage and said, what is different about this program?
It's that your children will not have rote memorization. We don't write things on the board and you take notes and have to spell it back out on a test, because in math and science, you have to think through problems. It's problem solving. So they're going to give you information on the board, and it's up to you to put the pieces together.
If you're gonna build a Lego, you gotta throw them all out on the table and put 'em piece by piece. We're not gonna give you the answers. And you know what's, what's even crazy is I will never forget they had this really hard physics teacher in, um, sophomore year, and they would, this was years ago, but they would have to Google and research, like some of the information they weren't even given.
It wasn't in their textbook, it wasn't on the computer. It was the, you know, I had homework and the professor would say. You need to figure it out, and I think that that life skill goes a long way, whether it's just how you learn in school, but in your career. And if you're a medical device, you have the ability to apply knowledge and know how to critically think through a problem.
You are absolutely going to be an extremely valuable partner to your accounts.
Anneliese Rhodes: I love it. Um, and that's such a great example of like totally outside the box of medical sales, but it's the same thing, right? It's not, it's not what you just read, it's, it's applied. Um, so I was thinking about this.
When the Stakes Are Real
Do you remember when we did the interview with Avery Erman?
Oh yes, yes I do. Okay. Do you remember the story that really got me on his post on LinkedIn that I'm like, we need him on the podcast. I wanna talk to him. And by the way, for those of you that have not listened to this episode, go back. It's called The Hidden Edge. You can't miss it. He is amazing. But I'm gonna tell you this story again.
So Avery posted on LinkedIn about being in a case, okay? And this is where critical thinking comes in. It's gonna bring all these three things for you guys together. Real simple. He's in a case and he noticed that something didn't feel right. It didn't feel right because his emotional intelligence kicked in.
He felt something was off. Now he's going to use another part of this critical thinking because he realized it didn't look right. Something didn't look right. So now he is using clinical reasoning and he realizes. He needs to speak up and say something, but if he speaks up and says something, could this hurt his business?
That's business reasoning. But what did he do? He did the right thing. He spoke up, he said, this doesn't look right. Something is off. We need to change our course. And the outcome was amazing. The case was great, and they made the small change that probably saved the patient a lot more surgeries down the road.
So right there. That is a perfect example of critical thinking and you guys, it's not that hard. It's just a matter of bringing in all of these pieces, these three pieces into your everyday work practice when you're in the or and when you're called upon either in a, when you're talking to the physicians or when you're in the or.
But I was just thinking about that, Cindy, and I was like, you know what? I love that you remembered that. Right, because it was like, it was all these things brought into one thing. He felt it emotionally. He knew something wasn't wrong or wasn't right. Excuse me. Then he saw it with his own eyes. That's clinical.
He's realizing this doesn't an anatomically look correct. And then he thought, well, if I don't say something. I could sell more, but it's in the wrong place. And now we're putting in the product in the wrong place. But if I do say something, am I gonna risk my relationship with the guy? Which no, the answer to that is always no, because the physicians are leaning on you to be that guy that does the right thing.
So again, I just thought that was a great example of critical thinking. That is a fabulous
Cynthia Ficara: example. You know, and to be very clear. Clarify everything because you could avoid an absolute conundrum, you know, disaster, you know, and chaos and then maybe lose your business. But that, yeah, is as a perfect example of in the moment when you need to think, because you can't just picture in your head what you memorize notes on taking or this, or just think, well, it's supposed to be this way, so just keep doing it.
You have to watch what's going on, be present, and apply your knowledge in, in being part of the process. So in, in medical device, like why is this so important? And I think it takes a moment that, that we really need to reiterate. There are high stakes in medical device. Mm-hmm. You are not selling a piece of equipment.
That can just sit on a tractor wheel, you know, which actually that might be bad if that falls off. So not a good example, but I mean, um, I understand that it's, it's high stakes in the or these are real people. Yeah. It could be your grandmother, your granddaughter, your son, your family member. It's real anatomy and it's real consequences.
Anneliese Rhodes: Yep. Absolutely. And you know, I mean just like this situation, they're looking for somebody who's bringing clarity, honesty, trustworthiness. They want reps who are gonna bring all that. They don't have the time for you to be unsure or reactive or flustered easily. Or even the rep that just. Spits out repetitive information.
Oh, well I know that product spec back and forth. Oh, that's great. Is that gonna help me in the case when things go awry, when we're troubleshooting? The answer to that is no. That's critical thinking. When things don't go well, that's when your critical thinking really kicks in, and it is so key to high performing reps and reps in general that are going to be successful in this specific business of medical device sales.
Because Cindy, how many times have you gotten, and you said this already, how many times have you gotten into a case? And you're like, oh wow, that anatomy looks a little bit different than what we thought it was gonna look like. Well, that one really threw me for a loop. It happens all the time. Pivot.
Physicians even admit it. Pivot. I mean, how many times have physicians been like, geez, I didn't, I didn't expect that to happen in the case. I didn't plan for that to happen. It happens all the time because we're human and in our bodies. Nothing is perfect, nothing is textbook. So you have to be able to critically think.
Move quickly on your feet and respond, and you've got to bring all of that with you. The clinical aspect, the business aspect, as well as the emotional intelligence.
Cynthia Ficara: It is such a skill to be able to pivot in the moment. It is, it really is. But something else to think about is what are hospital expectations?
Okay. They have surgeons, they have staffs, they can pull things off the shelf. Mm-hmm. Why would a hospital mm-hmm. Good point. Want to have a rep in the room. Oh my gosh. Yeah. And you know what it is? Yeah. Their expectation of you is to be able to solve a problem should it arise. That is critical thinking.
So hospitals expect you to be there to solve, not to sell your product while you're in the or.
Anneliese Rhodes: Yeah. Don't be replaceable. I mean, if that's what you're gonna be, you are quickly going to be replaced. If that's all you do is sell, because anybody can sell. Anybody can sell ice to an Eskimo, right? Uh, anybody can be a box opener.
I can get my kid to open a box. But you have to be able to critically think. And that takes time. It takes effort, it takes maturity, it takes learning, it takes experience. It takes all of these things. Yeah. And that's why I'm so glad we're gonna talk about how you can develop this critical thinking. Yeah.
Um. So I think we talked about some good stuff on, you know, maybe one last thing is like, if all of a sudden you plan for a certain size or a certain part product, and that product is now on back order, well now you're gonna have to quickly think on your feet and figure out how are you going to still solve optimally this situation for your customer and your patient.
Um, but not be able to use the product that you initially thought you were gonna be able to use. So that's another way to critical think, I think, is, you know, you gotta be able to put the pieces together. It's solving it, it's solving problems.
Pause, Analyze, and Apply
Cynthia Ficara: One other thing is the moment a competitor walks in the room.
Like if you are sitting here saying all these things, like sometimes you're like, oh, better not say that or shouldn't say this. Like you have to really think about how you are presenting when there's somebody else that walks in the room that maybe you shouldn't be speaking. Like it sounds kind of strange, but things do change like that pretty quickly.
So yeah. Where, where would you see critical thinking like we use the word show up daily or where we see it? So I think that one way to do this is you can say you can break in it to it easily, right? Like there's certain, certain ways that you see critical thinking happen. And maybe it's during case planning.
Mm-hmm. Depending on what the operative goal is or just not the device. Can you hit pause please? Can you hear all these phones?
Anneliese Rhodes: Hey, declutter, can you just go ahead and delete everything that Cindy was saying up until where she talked about a competitor walking into the room? Because nobody really wants competitors in their rooms.
And then I'm just gonna dive in, even if it helps, you guys can pop in an ad or something like that. That's such a great point, Cindy. So let's talk about how we can help rep. Start to strengthen their critical thinking because oh yes, the fun, right? Because sometimes we struggle with this. Sometimes it's not as easy as everybody says it is.
Sometimes we just have like this mental block against it. So I think, you know, the, one of the very first things is let's ask ourselves if you're trying to solve a problem, okay? Like, like let's just say you're trying to figure out how to get into an account and there's all these barriers, and you're guessing everything.
Maybe what you do is you sit back and you say, okay, what am I missing? What else could be going on here that I am not aware of? And remember we had that guy on, um, oh my gosh. I'm gonna totally like, okay, I'm gonna look this up while you're talking. Okay. 'cause this truth is, is we need to talk about this.
Hang on a second, I'm gonna pause this. Tell 'em again. Okay. We're gonna do this one more time to clutter. You know, we haven't been doing this recently. Um, so right after Cindy talks about the competitor, I'm just gonna dive right in. Cindy, that is such a great point about competitors. Nobody wants a competitor in your room.
So let's talk about how to strengthen your critical thinking skills because this is something that we don't need to do, right? So let me give you guys an example. What if you are struggling to get into an account and like get approved in an account and you think it's all these different variables, right?
It's this barrier or this barrier or whatever. Have you ever thought sat back and thought and like kind of analyze the situation and said, what am I missing? Is there something else behind the scenes that I don't know enough about? And let me tell you guys a little tidbit of information. There's a really good episode that we released on June 24th with Jeffrey Delver that talks all about what reps don't know, but every hospital buyer does.
And if you guys have not listened to that episode, you need to go back right now and tune into that episode. June 24th. Jeffrey Delver, super smart guy, but he really dropped some like serious bombs, Cindy, that I was even like, wow, I didn't know that about certain group purchasing organizations and con contractual things and like all the things that are happening now in our market.
So sometimes this critical thinking can look like a pause and you have to think about things a little bit and really dive into what you don't know and maybe start to hone those skills a little bit more.
Cynthia Ficara: Curiosity is, is key and, and if you have curiosity and continued learning this, this will help you.
And then I loved, I loved what you said about, you know, just questioning. So I would think that something else you can do is really just stop taking what you hear at face value. And this can be from your customer, such a, this can be from a good point from your team. But what you need to do is just dig into a little bit of research, find an underlying truth and an underlying belief to what that statement is.
And, and I think that it is so easy to get wrapped up in, well, somebody said that or I heard that. Yes. But, but then how does that really impact what you're doing? And it's just. Oh my gosh. You're totally making
Anneliese Rhodes: me think of somebody like do not repeat what somebody else says. Like what? Who are you? This is not what you're doing right now in medical devices.
We don't just take what somebody else says and repeat it like it's the vernacular. No, you actually hear what somebody says and then you process it in your brain and you say, okay, now I'm going to learn more about this. If you don't know what you're talking about, don't just start talking. You need to figure out.
What is happening behind the scenes? How are you going to critically think behind? And if you don't know, this is where the knowledge check comes in. You go back and you learn. You learn more clinical. If you don't understand how this applies to your business, sit down, get your quarterly planner out, and if you don't have one.
Go to the Girls Grit website right now. Click on the resource tab and download our quarterly planner because we will help you business reason why you will target certain clients and or customers and why you will not. And this is how you do a critical thinking like talk track, right? And then you bring the emotional intelligence part and you're like, okay, well they said this.
This is how I'm gonna put it all together and this is what I'm going to move forward with.
Cynthia Ficara: So you're right, Lisa. Pull out that planner flip to the end of the week where it has meeting notes or you can even have it for wins in what you're doing. This would, this would be a great idea. You need to come out of one of your cases and do a post case review.
Ask yourself these simple questions. What went well, but then don't forget, okay, so clinically this is part of this trifecta. Okay? So clinically what went well, but now you know, sometimes if you're recording or or recording, meaning writing down, um, or thinking back about the case, don't overlook the emotional part, like what emotions came about in that case that maybe over could override.
Any logic, like let's say something bad happened and you panic, we'll recognize that like all of a sudden I was stressed out. My heart's racing. I'm not breathing. Yeah. You know, it's a pucker factor case, and now I can't think, but if you recognize that, you're like, whoa, maybe I need to understand that if my heart starts racing and it's a pucker factor moment that.
Absolute moment to lock into critical thinking. Pull in that emotional intelligence. This is the moment I need to think. This is the moment I need to apply to everything I'm doing clinically, and that is something that you can get better and better at when you're really trying to strengthen your clinical thinking skills.
Is jot down what just yes.
Learning, Patterns, and Confidence in Critical Thinking
So you've, when
Anneliese Rhodes: you, yes. When you learn from your mistakes, I'm like, yes, yes, yes, yes, yes. When you learn from your mistakes and you commit them to memory, number one, you won't make them again. But number two, when you learn from them and then the next time you're in the same situation, because guaranteed it's gonna happen to some way, shape, or form, you're not gonna freak out.
You're not gonna go, oh, I don't know. And stutter and stu stutter step, and the surgeon's like, boy, I'm not calling him or her again. They don't know what they're doing. Right. You've gotta learn every single case. You learn something. I have been saying this for years, Cindy. Mm. Every time I go into a case, I learn something new.
Even if it's just the, the person that's running the rooms, kid's name, I don't care what it is. Try and get to learn something new and then commit it to memory by writing it down. It's crazy in medical devices, like we have to be so on point with so many things. Yes. So the last thing I think that you guys can really do to strengthen your critical skills is start looking for patterns, right?
Oh, the business
Cynthia Ficara: part.
Anneliese Rhodes: Yes. Business, but also clinical. Start looking for patterns with surgeons. What are they like? What are their preferences? What are they gonna want? Every single time? For this specific case, there's a thing called a pick list. I make these for every single one of my surgeons in my hospitals, so the staff knows.
What they're gonna pull is that critical thinking kind of, because you know what? I'm taking one less thing out of their day to stress them out. My surgeon walks in a little happier 'cause everything's already pulled and open for him or her. And hey, we keep moving forward. I have now prevented one small thing from getting forgotten about, or now we gotta run across the, or to go to another or to grab what we needed because we didn't have it in the room to begin with.
All part of critical thinking, right? Or anatomy things. If you've seen it before, you may see it again. Commit it to memory. That's clinical. You gotta learn from it, commit it to memory and move forward. And then the next time you see it, oh well we did this in this case a couple weeks ago, or a month ago, or a year ago now I know exactly what we're gonna do here.
Cynthia Ficara: Looking for trends and patterns is an advanced high level thinking. And how can you do this too? You can even pull up, I'm sure your company has numbers and stuff and trends, and you can look back how many cases, what happened, like what was going on at the time, why is there more volume, and then all those little pieces.
It's critical thinking put into one. So. I think that, um, I really want to sum up what happens when you master this, because this is the most fun part, is again, like all of these things are characteristics of a high performer. So when you master critical thinking, guess what? You stop being replaceable. Wow.
That is a really, really, really tough position to shoot for. But I already told you earlier, what do hospitals expect? And if you have. Consistently shown up as somebody who can solve problems and critically think you are gonna be the one that call every single time, and you won't be replaceable.
Anneliese Rhodes: God, a hundred percent Cindy, don't be replaceable.
You know it. That is, that that goes so deep for me. It really does. Um, another thing, remember what I said, don't just be a selling ice to an Eskimo. Don't be a vendor. Be a consultant. Don't be a vendor, don't be a kid that can open boxes. You're totally replaceable. That's go straight to what Cindy just said.
Shift from being that person to be a consultant, a trusted advisor, right? How do you do that? By critically thinking through things and practicing that critical thinking. The more you practice it, the better you're gonna get at it. The more you write down what you learned every day or every week, the better you're gonna get at it.
The more that you learn in, when you go to meetings or you listen to physicians speak, write it down, commit it to memory, and then apply it. This is all applied knowledge. Critical thinking is applied knowledge, and the only way you do it is by practicing. You know, you take, go ahead. No, no, no. Go ahead. I was just gonna say, when you start taking.
Troubleshooting or when you start taking issues, I shouldn't say troubleshooting issues in a case or objections, and you start making them opportunities instead, and you critically think through things, it's amazing how much more you get out of it.
Cynthia Ficara: Absolutely. Then you don't have that stressful trigger.
You know, when you're a critical thinker, you can go in knowing that you know what, bring it on you. You have a different sense, right? Bring it on. Yeah, bring the objections. 'cause I'm, I am here to bring you value and problem solve. And what happens when all this is now they trust you. Completely. Because you've proven that the complexity of your problem that you've solved and the difficulty of the case now brings trust.
Something that, yeah, there's a pattern we're building on just, just alone. And I think that, just to, to summarize, the last thing I think is really important to say is when you have all this together, how do you become. You become confident. Mm-hmm. And your confidence doesn't waiver when you're in a room because you're prepared, you're knowledgeable.
It's not about ego. It's just I know when to speak. I know when not to speak, and I know when to help.
Anneliese Rhodes: How nice is it, Cindy? When you walk into a room and you feel confident, right? It's so much nicer. The the what you carry. What you, I mean, what do they say? The most beautiful thing on a woman is Her confidence.
Absolutely. How wonderful is it when you're confident and you walk into a room? Does that mean you know everything? No. No, but it means that you absolutely can pretty much battle anything, right? It's like going into battle. If you're prepared, you're gonna be able to fight that big guy that comes in.
Cynthia Ficara: That's key, what you just said. So think about it. You're super confident, but you don't walk in because you know all the answers. Right? You walk in because you can walk through a problem, and I think that's huge. Yes. I love
Anneliese Rhodes: it. All right. Call to action, babe. Call to action. No, you do it. You're, we. Okay. Lemme think.
Okay. Call to action.
Cynthia Ficara: I, I want you guys to do this today. I want you to choose one situation. Just one situation that comes across today where you slow down and think a little bit differently. So please DM us comment. I, I, I love critical thinking moments. I think it's just really exciting. I would love to see if any one of you have applied your knowledge a secret to critical thinking, critical thinking, and let us know what you think.
So, yes. So don't forget to leave us a review. Tell us what you think about the episode, and we'll see you next week. Okay.
Anneliese Rhodes: Hey, declutter, this is our snippet. You can memorize every step, every IFU and every step of the procedure and still fall apart when the situation changes because this work isn't about perfect.
Recall. It's about being able to think through the unexpected. That's the difference between surviving your cases
Cynthia Ficara: and owning them.
